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Frequently asked questions

Dear guests! You can get a Nord Hotels loyalty card from three visits to the hotels participating in this program. The card is personal and already activated. Contact us if you want to receive a map 8-800-333-26-21 or

Booking a hotel using a unique card code, you get a discount on accommodation and privileges depending on the number of stays: "Hotel Friend" - from 3 to 14 stays or "Hotel Best Friend" - after 15 stays. This is indicated on your map.

Yes, just enter your unique discount card number in the "I have a promo code" box when booking and your discount will be loaded automatically.

Indicate the Nord Hotels loyalty card number when purchasing or ordering a service from program partners and you will be given a discount.

We guarantee you complete confidentiality of your personal data when using Nord Hotels virtual loyalty discount cards. The Company reserves the right to change the current discount program without prior notice to cardholders. The discount card is the property of the Commonwealth of Independent Hotels Nord Hotels.

If your phone number or other data has changed, just write to us at In the letter you need to indicate the number of the discount card, as well as new contact details. We will change everything!

Your mobile phone number is required to identify you as a cardholder; service messages are sent to it as part of the loyalty program. We do not send bulk emails and will only send you messages related to your card.

You can reissue the card to yourself only if the current cardholder agrees to reissue it by contacting us at Your personal data will be required for re-registration.

If you cannot find the Nord Hotels loyalty card on your mobile device, just write to us at, provide your details and we will duplicate your card in a response letter.